Privacy Policy for Users

This document forms the basis of how we collect, process, secure, and share personal information. The protection of your privacy is a fundamental priority for Book Of Ra Magic. We are committed to treating your data with the highest degree of integrity and in accordance with applicable privacy legislation in the Netherlands.

During your interaction with our platform, we may collect various types of information, depending on your usage:

Identity and contact data: Name, email address, phone number, and date of birth (for minimum age verification).

Usage data: Information about how you navigate our platform, which features you use, and your interaction patterns.

Device data: IP address, browser type, operating system, unique device identifiers, and network information.

Transaction data: Details about payments, deposits, and withdrawals (if applicable), including limited payment method references.

Communication data: The content of your correspondence with our customer service and the support requests you submit.

We only process your personal data when we have a valid legal basis for doing so. This includes:

Performance of a contract: Processing data is necessary to provide our services to you and manage your account.

Legal obligations: Compliance with regulations, such as fraud prevention requirements, age verification, and anti-money laundering legislation.

Legitimate interest: For improving our services, ensuring network security, and performing general business analytics, provided that your rights do not outweigh these interests.

Consent: In specific cases, such as sending targeted marketing, where you have explicitly given approval.

The collected information is used for clear, predefined purposes:

Creating, verifying, and managing your user account.

Performing customer service and handling technical or account-related issues.

Monitoring platform activity to promote a safe gaming environment and detect unauthorized actions.

Optimizing platform performance through aggregated data analysis.

Managing your preferences regarding communication and responsible gaming limits.

We retain your personal information only for as long as necessary to fulfill the purposes for which the data was collected, including compliance with legal, accounting, or reporting requirements. When retention is no longer required, your data will be securely and permanently deleted or anonymized.

We do not sell your data to third parties. However, we may share information with carefully selected service providers and processors who assist us in business operations, such as payment processors, IT infrastructure providers, and customer service platforms. These parties are contractually bound to treat your data strictly confidentially and to process it solely on our behalf.

Although we operate within the Netherlands, it is possible that some of our technological partners process data outside the European Economic Area (EEA). In such cases, we implement robust security mechanisms, such as the standard contractual clauses approved by the European Commission, to ensure an adequate level of protection comparable to local standards.

We apply reasonable, advanced technical and organizational measures to protect your data against unauthorized access, loss, or manipulation. These include data compression, encryption protocols, firewalls, and strict access controls for our personnel. Nevertheless, we emphasize that no method of electronic storage or transmission over the internet can guarantee absolute security.

You have extensive rights regarding your personal data:

The right to access the data we hold about you.

The right to rectify inaccurate or incomplete information.

The right to erasure of your data, unless legal obligations prevent this.

The right to object to certain processing activities or to request restriction thereof.

The right to data portability in a structured format.

To exercise your rights or for questions regarding the processing of your data, you can contact our data protection officer directly via [email protected].

Updates

This Privacy Policy may be updated to remain compliant with legal changes or operational adjustments. The most recent version is always visible on this page.